Real Estate & Hospitality Industry
China Resources Digital
9:30–10:00 | Visit the Digital Technology Exhibition Hall
10:00–11:30 | Themed sharing and Q&A: “China Resources Digital Transformation”
12:00–14:00 | Lunch break
14:30–16:00 | Themed sharing: Selected training course
Optional Topics:
- China Resources 6S Strategic Management System
- China Resources 5C Value Management System
- TOP China Resources HR Management System
- China Resources Leadership Methodology: Enhancing Managerial Capability
- China Resources Digital Transformation Practices
- Digital Supply Chain Training
- How Digital Empowerment Enhances Enterprise Efficiency
- Lean Management Leadership Training
Shenzhen Stock Exchange
9:30–10:00 | Visit SZSE Main Hall for Listed Companies and Interactive Experience Center; witness SME and Innovation Board listing ceremony
10:00–10:45 | Visit SZSE Exhibition Hall to learn about capital market fundamentals, SZSE development history, and corporate culture through multiple exhibition zones
10:45–12:00 | Themed sharing: “The Road to IPO”
Ping An Bank
9:00–10:00 | Visit Ping An Technology Exhibition Hall and themed sharing
10:00–10:30 | Visit Ping An Bank Smart Finance Exhibition Area
10:30–12:00 | Themed sharing: “Ping An Bank’s Secrets to Multi-Channel Business Growth” (choose one of three topics)
12:00–12:20 | Group photo and end of visit
Sharing Topics (Choose One):
- Banking Business Growth Methodology
- How to Improve Sales Performance
- Customer Marketing Experience or Case Studies
Pang Dong Lai-option 1
08:00–09:20 | Opening study at Fat Donglai: Start study with an “empty-cup” mindset:
- Clarify the purpose and meaning of study;
- Learn and apply how to “observe the Dao” at Fat Donglai;
- Benchmark against Fat Donglai, see one’s own shortcomings, and start the journey with an “empty-cup” mindset.
09:30–12:00 | “Perception Touch” – Observation using the Three-Question Thinking Model, combined with cross-industry practical transformation (observation):
- Observe phenomena, simulate scenarios, and dig into touchpoints to capture business essence from embodied experience;
- Understand the essence behind each phenomenon and explore root causes;
- Observe how Fat Donglai meets diverse customer needs through quality products, environment, and service;
- Dialogue with customers: Learn how Fat Donglai gains customer respect, turning customers into “fans.”
12:00–14:30 | Lunch break
14:30–17:30 | “Service Power Is Sales Power”:
- How to respond: In the new media era, “Customer complaints are timed bombs.”
- How to turn complaints into positive outcomes: Turn anger into gratitude, transform complaints into trust, and build trust into brand reputation, becoming the “golden signboard” in the hearts of hundreds of millions of customers.
17:30 | Return trip; see you again next time.
Pang Dong Lai-option 2
08:00–09:20 | Opening study at Fat Donglai: Start study with an “empty-cup” mindset:
- Clarify the purpose and meaning of study;
- Learn and apply how to “observe the Dao” at Fat Donglai;
- Benchmark against Fat Donglai, see one’s own shortcomings, and start the journey with an “empty-cup” mindset.
09:30–14:00 | “Perception Touch” – Observation using the Three-Question Thinking Model, combined with cross-industry practical transformation (observation):
- Observe phenomena, simulate scenarios, and dig into touchpoints to capture business essence from embodied experience;
- Understand the essence behind each phenomenon and explore root causes;
- Observe how Fat Donglai meets diverse customer needs through quality products, environment, and service;
- Dialogue with customers: Learn how Fat Donglai gains customer respect, turning customers into “fans.”
14:30–17:30 | “Master Ming’s Interpretation”: Why enterprises should become “happiness-driven” like Fat Donglai:
- Explore the underlying logic of becoming a happiness-focused enterprise;
- Explore how culture can truly touch people’s hearts;
- Learn the core principles behind Fat Donglai’s happiness-based operations;
- Apply transformation and search for the service-driven “circle-breaking method.”
17:30 | Return trip; see you again next time.